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ALL RETURNS MUST BE SENT BACK WITHIN 7 DAYS (MALAYSIA) / 20 DAYS (OUTSIDE MALAYSIA) after contacting penanbag.my@gmail.com
Please note the following exceptions to our return and exchange policy:
Return Reasons | Reason (i) Unsatisfactory Items | Reason (ii) Defective Items |
Descriptions | - Item does not fit - Do not like the item - Quality not up to expectation - and all reasons under (iii) | -Item torn -Item big stained (iii) ALL Reasons listed below (a-f) are NOT considered defects: a) colour variation from product photos, e.g. fuschia vs red. b) slight design variation from product photos, e.g. weave patterns and arrangements, etc . c) Slight size variation of within ±1cm on measurements d) Self-inflicted damage or cut to the product. e) Customer's subjective opinions on product quality and preference. *Proof of defect must be verified by PENANBAG.MY Return to be eligible* |
Return Shipping costs | Borne by Buyer | FULL REFUND by PENANBAG.MY |
Exchange Shipping costs | Borne by Buyer | Borne by PENANBAG.MY |
Initial Shipping costs (processing fees*) | Borne by Buyer | Borne by PENANBAG.MY |
Buyer receives | Return Credit Note (NO CASH REFUND) = Item price - (minus) Initial Shipping Costs* *store credit valids for 100 days* | PENANBAG.MY will send a brand new exact piece to buyer once the defective item is received. |
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