Delivery Policy

1. Our Courier partner would usually successfully deliver the parcel within 2 – 5 working days from the date of shipment (Our daily shipment schedule is from Sunday to Thursday daily. No shipment on every Sunday or national public holidays).


Delivery Tracking Numbers will be provided to all orders upon shipment for self-tracking purposes.


Delivery Fees:

  • Purchase above RM100 free delivery within West Malaysia.
  • Purchase below RM100, minimum delivery fee within West Malaysia will be RM10
  • Delivery Fees for East Malaysia will be charged according to weight of purchase (minimum RM15 for purchase of goods below 5kg and an additional RM15 for every subsequent 1kg of purchase).

2. In the event of delay on the delivery, we would recommend for self-collection at the designation deporting branch of our delivery partner to avoid effects on the product quality. Affected customers may also contact our customer service representative for more info.

We do not assume responsibility or authority for the operations of our delivery partner. Your kind understanding is much appreciated.

3. Actual product may differ from the photos published on all Penanlab.my marketing channels. Each product is unique and will not have identical appearance or texture. Your kind understanding is much appreciated.